Privacy policy

What exactly is a privacy policy?

It’s where you can find out how we use, store and protect your data – be it your name, your address, your telephone number, your email, or anything else you might tell us about yourself. It’s also where you can find out about your privacy rights – the things you can ask us to do with your information.

Need to knows

We’ll go into more detail about what we use your data for below, but the first thing we want you to know is that we don’t collect it to sell it on to someone else.

In short, we normally either use it because we have to – so we know where to send your order, for instance. Or, because it’ll help us improve – like when we collect information on how you use our website – so we know what’s working and what isn’t.

And of course, we’ll only ever use your data legally.

This is our main privacy policy, which applies whether you decide to buy something or are just visiting our website.

We should also mention that there are certain details (like your name, address and telephone number) that we need from you before you can do things like buy our products. Without that information, we won’t be able to go ahead.

The other thing to say is that we’ll sometimes include links on our website to another brand’s website. They might collect and use your data in a different way, so it’s a good idea to take a look at their privacy policy too, just in case.

Contacting us

Phone: 07932 621 021

The data we collect about you

The list below gives you an idea of the sort of information we might have in our records:

  • Information about your identity – your first and last names; address and title.
  • Your contact details – which also includes your delivery and billing addresses as well as your email address and telephone numbers.
  • The details of your bank account and credit or debit cards.
  • Information about the items you’ve bought from us and how you paid for them.
  • The techy stuff – like your internet protocol (IP) address; the type of browser you’re using to view our website; your computer’s time zone and location; and the type of device you’re looking at our website on (including its operating system and the technology that might be on it).
  • Information about how you use our website, including the things you’ve shown an interest in.

There are also certain types of information that we won’t ever collect. These include your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data.

How we collect it

One of the ways we access data is directly from you. You might fill in a form or get in touch with us by email, phone or post.

We also get data through Google, who give us search engine data and analytics.

Analytical/performance cookies: we can recognise and count the number of people visiting our site as well as understanding how you use it with the help of these cookies. It’s how we can make improvements such as helping you find what you’re looking for more quickly.

How we use it

  • To register you as our customer
  • To put through your order and deliver it to you
  • To get in touch with you if we need to
  • So we can improve our website, the services we offer and the experiences you have with us

We only use your data in ways that the law allows us to.

Most of the time we use it because we need to as part of our contract with you (every time you buy something from us, we enter into a ‘contract’); or because we have a legitimate interest which isn’t overridden by your rights; or because it’s our legal obligation.

We’ll also only use your data for what we collected it for, unless we think there’s something else we can use it for that’s relevant. If we’d like to use it for an unrelated reason, we’ll let you know.

Who we’ll share it with

We’re not going to pass your information on to anyone.

How we keep your data safe

It's important to us that we keep your information safe. So, we do everything we can to make sure that it won’t be lost; used or looked at without permission; changed; or passed on. We’ve also done our best to make sure that we don’t get hacked and your information stolen, and if that did happen and it posed a risk to you, we’d let you know.

How long we’ll hold on to it for

We’ll only keep your data for as long as we need to. But, that said, we have to hold on to certain things – like your name, contact information and some bank details, and data on the things you’ve bought from us for six years after you gave them to us – because we legally have to.

Otherwise, the amount of time we’ll keep hold of it for depends on what type of data it is. If it’s something that’s sensitive (like your bank details) we’ll delete it sooner. You can find out more about how long we keep personal data for by getting in touch with us.

We should also mention that there are times when we’ll keep it but anonymise it – so no one can connect it to you.

You can also find details on what you can ask us to do with your data in the ‘Your legal rights’ section below.

Your legal rights

We’ve included your legal rights here too, because they’re an important part of our privacy policy. They’re a list of all the things you can ask us to do, under certain circumstances, with your data. You can find out more about when we can and can’t do these things by getting in touch.

You can ask us to:

  • Show you the information we have about you
  • Correct it
  • Delete or stop using it, or change the way we use it

You’re also always able to opt-out of receiving our marketing.

Just let us know if you’d like to do any of these things. You won’t have to pay anything, but if you ask us lots of times to do the same thing and it’s not something we’re required by law to do, then we might charge you a small admin fee.

We’ll also need you to send us proof of your identity before we can go ahead – we wouldn’t want to pass your information on to the wrong person.

We’ll do what you’ve asked us to as quickly as we can – usually within a month – but sometimes things can take a bit longer. We’ll always keep you up to date though.

And that’s everything. We hope it all makes sense and remember, if you’ve got any questions or concerns, we’re here.